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Entries for month: July 2013

How Important is Customer Service to your Organization?

July 25 2013 by Izzy Ramaswamy

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Here are 10 Service Phrases Your Team Members Should Know:

10. The TEN most important words:

“I APOLOGIZE FOR OUR MISTAKE. LET ME MAKE IT RIGHT.”

When something goes wrong, most people just want to be heard and acknowledged. So listen, apologize, then ask what you can do to make it right.

9. The NINE most important words:

“THANK YOU FOR YOUR BUSINESS, PLEASE COME BACK AGAIN.”

Repeat customers cost less than new customers and are often more loyal.

8. The EIGHT most important words:

“I’M NOT SURE, BUT I WILL FIND OUT.”

It’s ok if you don’t know the answer; it’s not ok to make the customer keep searching for it. That’s your job.

7. The SEVEN most important words:

“WHAT ELSE CAN I DO FOR YOU?”

Be prepared to go the extra mile; there is less competition there.

6. The SIX most important words:

“WHAT IS MOST CONVENIENT FOR YOU?”

Your customers will be pleasantly surprised when you ask what’s convenient for them.

5. The FIVE most important words:

“HOW MAY I SERVE YOU?”

This question reinforces your role in the relationship. Play that role the best you can.

4. The FOUR most important words:

“HOW DID WE DO?”

Feedback is critical! Your customers have a unique perspective and they appreciate being asked.

3. The THREE most important words:

“GLAD YOU’RE HERE!”

Customers who feel welcome spend more time, more money and are more likely to return.

2. The TWO most important words:

“THANK YOU.”

Basic manners…but how often do you get thanked when you’re the customer?

1. The ONE most important word:

“YES.”

Become a yes person, its the single most important thing you can do

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EARN FIVE FREE CREDITS - come check us out

July 24 2013 by Izzy Ramaswamy
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Click Banner to go to AVIR website

SIGN UP as a GUEST MEMBER and get FIVE FREE CREDITS

This association is looking forward to building long term relationships with all professionals related to the practices of vascular and interventional radiology. We are dedicated to serving this community by providing education and communication forums, both live and media based. We hope to encourage participation so we may come together on important issues and unify our voices accordingly. To that end we have recently sent out nearly fourteen thousand postcards to our colleagues out in the field to create awareness. We still need your help to get the word out so please let your local friends and colleagues know about this. Send out group emails if you can and forward this link around.

We are providing these free credits to show you the quality of the lectures we provide to you at our annual meeting. These and many others were recorded this year in New Orleans. We thank all the physicians and colleagues who participated in making that a success.

To our New Guests: We hope that you will consider joining at the end of the trial because you will also get access to directed readings and webinars each approved for CE credits. And hook up with us at our social media outlets and we will keep you posted on what is going on around the world as it relates to our profession. We look forward to serving you this year and for years to come.

To Take advantage all you need to do is: sign up as a guest member => watch the video => take the quiz => and print your credits. Its that easy, but we hope you will stick around after for a while.

To our existing members: You are also welcome to these educational opportunities, you are eligible if you did not already receive these credits at our 2013 annual meeting in New Orleans.

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Click here to Join

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